Privacy Policy

GENERAL INFORMATION

This Privacy Policy applies to the processing and protection of Users’ personal data in the context of the use of the website, hereinafter referred to as the “Service”, including its subpages, operated by URBN TIDES LTD. This policy defines the principles of collecting and using data about Users, including when they place orders for goods and services offered by URBN TIDES LTD. Our overriding goal is to ensure that Service Users’ privacy is protected at a level that is at least equivalent to the standards set forth in applicable laws, in particular the UK Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications Regulations 2003 (PECR), and other relevant legislation.

We would like to inform that within the Service there may be placed links enabling its Users to directly reach other websites. URBN TIDES LTD has no influence on their administrators’ privacy policy and use of cookies. We recommend that before using the resources offered by other websites, each User should read the privacy policy document and the use of cookies, if they have been made available, and if they have not, contact the editors of the site in question to obtain information on the subject.

PERSONAL DATA CONTROLLER

The controller of personal data is URBN TIDES LTD, registered in the UK Companies House under company number 16411763, with its registered office at 21, Rennets Wood Rd, Eltham, London, Greater London, SE9 2NF, UNITED KINGDOM. In matters related to the protection of personal data, the Customer may contact us by writing to: contact@urbnsleep.co.uk.

METHOD OF PROCESSING PERSONAL DATA

1. When Users browse the content of the Website, information regarding the use of the Website by Users and their IP addresses is automatically collected based on analysis of access logs, e.g. browser type, operating system type, date and time of visit, number of connections, number of opened subpages of the Website, viewed content.

2. Browsing the content of the Service itself does not require the User to provide personal information.

3. The use of certain options of the Service may require registration, which may require the User to provide personal data. Failure to provide such data may restrict the use of certain features of the Service.

4. The Service includes a contact form and an order form for goods and services offered by URBN TIDES LTD. Completion of the forms involves the provision of certain personal data by the User.

SCOPE OF COLLECTED DATA AND INFORMATION

1. A User of the Service may be asked to provide such personal data as name, address, telephone number, e-mail address and password. These data, which are necessary for the use of certain functions of the Service, are always marked and distinguished from the data, the provision of which is optional.

 

2. Personal data collected during the registration process shall be used to enable the User to log in to the Website or its subpages in order to use the functionalities whose access is preceded by the registration process and to fulfill URBN TIDES LTD’s obligations to the User.

3. Personal data posted by the User in the contact form shall be used to respond to the inquiry submitted by the Service User.

4. If a Service User has placed an order for a service provided electronically, which includes free delivery of newsletters, or has otherwise agreed to receive newsletters, his/her e-mail address will be added to the mailing list and will be used to send the newsletter. Detailed rules for free delivery of newsletters are set forth in the Newsletter Service Regulations.

5. In the case of registration and placing an order in the online store operated by URBN TIDES LTD, the personal data collected in this manner shall be used for the establishment of a Customer Account, processing and execution of orders.

6. The collected data are also used to establish the User’s profile and allow us to customize the content of the Website and newsletters to the User’s needs. Processing of the indicated data always takes place in accordance with the UK Data Protection Act 2018, the UK GDPR, and the Privacy and Electronic Communications Regulations 2003.

7. The information collected automatically is used for the management of the Website, identification of potential security risks, analysis of User traffic on the Website and statistical purposes, including through the Google Analytics tool. Data such as region of origin, IP address, time and date of connection, source of connection, number of visits, and number of pages opened on the Website may be collected. This information is in no way linked to the User’s personal data and is not used to identify the User. The scope of information collected automatically depends on the User’s browser settings. To find out what information is sent by the browser automatically or to change these settings, the User should check the user manual of the browser.

 

8. Location information is used to customize the content of the Website to the User’s needs, e.g. when looking for data on the location of our Business Stores, the first place to be indicated will be those located in the User’s immediate vicinity.

9. Please be advised that under applicable law we may be required by authorized state authorities to disclose data, including the Service User’s IP address.

PRINCIPLES OF PERSONAL DATA PROCESSING

1. Provision of personal data by Service Users is voluntary. The data will be processed for the purpose of registration in the Store and, if the User agrees, for marketing purposes regarding our products and services and participation in the Newsletter service. In the case of purchase of goods, personal data will be processed for the proper execution of the contract of sale and delivery of products. Failure to provide data necessary for the conclusion of the contract will result in the refusal to conclude the contract.

2. The legal basis for the processing of personal data in the scope of user registration on the Website, marketing of products and services and participation in the Newsletter service is the consent given, while in the case of purchase of goods, data processing is necessary for the implementation of the contract.

3. Personal data will be stored until the user withdraws consent or up to a maximum of 5 years after completion of the order.

4. Personal data will be shared with companies serving us in the field of ICT, legal and marketing activities, as well as those engaged in the delivery of goods. We do not plan to transfer Customers’ personal data to countries outside the UK unless adequate protection measures are in place in accordance with UK data protection legislation.

USER RIGHTS

In accordance with the UK General Data Protection Regulation and the Data Protection Act 2018, you have a number of rights in connection with the provision of personal data to us, such as:

1. The right to know how your personal data is processed – if you have questions about whether and how we process your data, please contact us by sending information to contact@urbnsleep.co.uk, we will be happy to answer them.

 

2. You have the right to access and update your personal data. If you have an account with the store, you can always update your data there. If you do not have an account, please contact us, and our administrator will provide you with information about your data and update it at your request.

3. Under the terms of the UK GDPR, you also have the right to:

 

  • If you want us to stop processing your data, you can ask us to delete your store account or make such a request. Please note, however, that we may not always agree to delete your data if there is a legal basis for processing it (e.g. to fulfill a legal obligation or defend against claims that may be made against us).
  • Request the restriction of the processing of your data.
  • Object to the processing of your data, if the basis for processing is the legitimate interest of the controller or the performance of tasks in the public interest.
  • Withdraw consent, if the data is processed on the basis of your consent.
  • Transfer of data, if the processing is based on a contract or your consent.

4. If your personal data is processed in an unlawful manner, the Service user has the right to file a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority set up to uphold information rights.

INFORMATION ABOUT COOKIES

  1. Cookies, also known as “cookies”, are computer data, usually in the form of text files, stored on the Store User’s terminal device, used to operate the Store’s websites. They usually contain the name of the website, the storage time on the end device and a unique identification number.
  2. The entity placing cookies on the Store User’s terminal device and accessing them is the Operator of the Store.
  3. Cookies are used for:
    • Remembering information about the session of the User of the Website.
    • Collecting statistical data.
    • Conduct marketing activities.
    • Enable the functioning of the Store.
  4. In many cases, web browsing software (web browser) allows the storage of cookies on the User’s terminal device by default. Users of the Store can change their settings regarding cookies at any time. These settings can be changed, in particular, in such a way as to block the automatic handling of cookies in the settings of the web browser or inform about their placement on the Store User’s device each time. Detailed information on the possibility and methods of using cookies is available in the settings of your software (web browser).
  5. The Store Operator informs that restrictions on the use of cookies may affect some of the functionality available on the Store’s websites.
  6. Cookies placed on the Store User’s terminal device may also be used by advertisers and partners cooperating with the Store Operator.
  7. To find out how to manage cookies, including how to disable them in your browser, please use your browser’s help file. You can get acquainted with this information by pressing the F1 key in your browser.
  8. If you do not disable the use of cookies in your browser settings, the user of the Website agrees to their use.

SECURITY OF PERSONAL DATA

The Service is protected by security measures designed to ensure the protection of personal data processed by URBN TIDES LTD against modification, destruction, unauthorized access, disclosure, acquisition, loss, and incompatible processing in accordance with personal data regulations.

Only a limited number of URBN TIDES LTD employees with proper authorization have access to process Users’ personal data.

CONTACT

Any questions related to the processing of personal data of the System Users and the use of cookies, including those related to this “Privacy and Cookies Policy”, should be sent to the following e-mail address: contact@urbnsleep.co.uk. At the same e-mail address, the User may also contact in order to obtain information about the processing of personal data, purposes and methods of such processing, as well as in order to access, correct or delete their personal data.